Shipping Policy

About Free Shipping

• For orders over $79.99, FREE Shipping
• For orders less than $79.99, a flat rate of $9.99 will be charged for each order.
• The shipping cost will be calculated at check out.

About Shipping Time

Most of the orders will be shipped the next business day. If you would like to make any changes to your order, please email us before the next business day.

• For regular products, you can expect delivery within 5-10 business days.
• For some products, you can expect delivery within 8-15  business days.
• In peak periods like holidays, Black Friday, and Cyber Monday, please allow up to 5 business days for dispatch.

If you have any questions, comments, or suggestions, feel free to email us at any time.

Customer service email: yuyupet@outlook.com

Shipping Questions

Q: How long will it take for my items to arrive?

It will usually take 5-8 business days for all orders to arrive. Typically, it takes 1-2 business days to dispatch an order from the warehouse. Shipping times will then vary based on customer location and from product-to-product; based on demand and shipping location.

For customers in the United States, Standard Shipping means you can expect to receive your package within 5–8 business days from the time of your order.

Q: What should I do if the package is lost or damaged during transportation?

If your package is lost, please confirm with the logistics provider and then contact us directly. Once confirmed, we will file a claim with the logistics provider and arrange a replacement or refund for you. If your package is damaged during transportation, please contact us directly and provide photos of the damage, along with a copy of the logistics bill. We will then file a claim with the logistics provider and arrange a replacement or refund for you.

Q: How can I check the logistics information of my order?

You can go to the Track Order Page and enter your Order Number or Tracking Number to check.

Q: How do I know my tracking number? What if I can’t find my tracking number?

After your order has been shipped, you will receive an Order Tracking Number (OTN) via email or text message. You can use this number to track the status of your shipment. If you have not received your OTN within 5 business days, please feel free to contact us, and we will respond as soon as possible.

Q: What if I can’t find the logistics information?

If you are unable to check the specific logistics information within 2 business days after receiving your tracking number, it may be due to a system delay. If you are still unable to check the specific logistics information after 3 business days, please contact us.

Q: My item has been in transit for a long time. What should I do?

If your item has been in transit for an extended period, you can try contacting the logistics provider directly to check the status of the item. Alternatively, feel free to reach out to our customer service team for feedback and assistance.